
State Farm® Insurance Agent Troy Roberts
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Erin Crawford
August 14, 2025
"Troy has always been a true professional to work with on insurance matters. He is easily accessible and fast to respond to calls. His great sense of humor (90 % of the time) is an asset as well! I highly recommend Troy and Jessica for your insurance needs!"
"Erin - i never disagree with clients - but I feel that I must correct you on the 90 % of the time comment. We both know that isn't true, 100% is much more accurate !!!!!! Thank you for all your years of business. Troy"
Keith Paul
August 9, 2025
"For 25 years Troy and staff, notably Jessica, have assisted me with coverages of several vehicles and a home during that time. A tornado partially damaged it and State Farm team went to work for us. You can't go wrong."
"25 years - seems like yesterday. Thank you for your business - looking forward to another 25 years !!!!"
Walker Adamson
August 8, 2025
"I recently switched my auto insurance to Troy Roberts State Farm Agency and have been happy with the service and savings. Jessica helped make the transition a breeze! Highly recommend this agency. First class all around."
"Walker - thanks, we appreciate your business. Call us if you need anything. Troy"
Nate Moise
August 7, 2025
"As a young driver when I had my first accident having Troy talk me through the process made me feel much better about the situation. He’s a great guy to have around in crisis and I highly recommend"
"Nate - you are the man !!! no more accidents - eyes on the road - new state law also - no texting and driving. Study hard - have a great year in school. Troy"
Celeste Joyner
August 6, 2025
"I can’t say enough great things about Troy and Jessica ! From the moment I reached out, they went above and beyond to make sure I fully understood all my insurance options. They are knowledgeable, professional, and genuinely care about helping their clients find the best coverage at the best rate. Communication was quick and easy, and they made what could’ve been a stressful process completely stress-free. I truly appreciate their dedication and highly recommend State Farm ( Troy Roberts & Jessica ) to anyone looking for reliable and trustworthy insurance services! 😊"
"We love these reviews because we do try very hard to help each client to the best of our ability. Thank you for the review - it's awesome to see that my staff is doing a great job - even more rewarding because Jessica is my daughter.... "
Debbie Malever
July 31, 2025
"Troy and his team (including Jessica and John) have been amazing to work with. The entire group is knowledgeable, very responsive, and patient in answering our ongoing questions. We are extremely pleased!"
"Thank you very much for the kind words. We appreciate your business and look forward to working with you. Troy"
Wattie Wharton
July 14, 2025
"Fantastic Firm with excellent agents!"
"Thank you for 5 stars - Call us anytime you need us. Troy"
Katrina Anderson
June 7, 2025
"I’ve had same agent 20+ years! he’s awesome!"
"Thank you very much for the kind words. We truly appreciate your business. Troy"
Kellie Taylor
March 31, 2025
"Troy and his team were so helpful! Working with Jessica was a great experience and would recommend them to everyone."
"Kelle - thank you for the kind words. We love seeing you and hope all is well in NYC. "
Adele McNair
March 31, 2025
"Best insurance in town! Love this dad/daughter duo and they are extremely helpful always"
"Adele - You are the best. Hope all is well with you and the Real Estate market in Charleston."
Lowndes Pope
March 31, 2025
"I had the pleasure of working with Troy and Jessica, and I can’t recommend them enough! They are both fantastic to work with—extremely responsive and always ready to answer any questions I have. They went above and beyond to make sure I got the best coverage at an even better price. It’s rare to find such a combination of great people and exceptional customer service. Highly recommend them for all your insurance needs!"
"Lowndes - Man we have enjoyed working with and your family over the years. Congrats on the upcoming wedding and best wishes. "
Greg Stone
March 31, 2025
"Troy Roberts agency was fantastic to work with. I have no complaints with the level of service I received from Jessica. She was wonderful and very thorough helping me navigate a claim. I would definitely recommend Troy Roberts agency"
"Thank you, Greg - We appreciate your Business. Jessica is awesome if i say so myself. Glad we could help. Troy"
halle stone
March 31, 2025
"The best insurance agent I know!!"
"Halle - Thank you -hope you have a great summer. Study hard next semester - stop by the office when you are back at USC........"
wills kelly
November 26, 2024
"Great people and great service. Troy and his team are there for anyone’s needs. They really are good neighbors."
"Thanks for the kind words. We really appreciated your business - call us anytime - we are happy to help. Troy "
Richard Kneece
October 24, 2024
"Troy, John, and Jessica are truly a joy to work with! They make the insurance process such a breeze with their knowledge, expertise, and friendliness. I can guarantee you that if you reach out to this agency looking for an insurance agent, you'll leave with not only a great agent and also a great friend. Couldn't recommend them enough!"
"Thank you for your wonderful review, Richard! We’re thrilled to hear that you had such a positive experience with Troy, John, and Jessica. Your kind words motivate us to continue providing excellent service. We appreciate your recommendation and look forward to assisting you again in the future!"
Eleanor Crawford
August 22, 2024
"Wow! What a great team of people! Everyone was very quick with responses and was so helpful. I worked with Jessica Fant, she could not have been a better advocate for my best interests!! Highly highly recommend!! Like a good neighbor, Jessica Fant is THERE!"
"it's always a pleasure working with customers like yourself. We appreciate you! "
Frank Manning
August 22, 2024
"Troy is an outstanding Agent with a wonderful team!"
"Wow - Frank thank you for the kind words. We appreciate all you do for us!"
Lantern & Scroll
August 28, 2023
"Troy is wonderful to work with. His staff is always so helpful and kind - 5 stars!!!!"
"Thank you for the kind words - we really appreciate your business. It was a pleasure working with Lantern and Scroll as well. Troy"
KARTHIGA JORDAN
August 3, 2023
"Called and go a great quote and had coverage in seconds! Had an outrageous bill from previous company and they helped me save over $200! Customer service was wonderful! 10/10 recommend!"
"Thank you so much for the review! We strive to provide the best customer service around!"
Bryan Ridge
July 17, 2023
"John was very helpful updating our policy after we purchased a second vehicle. He patiently explained all my questions and got the necessary documents back to me very quickly. Always a good experience!"
"Thank you for the review! We appreciate your continued trust in us!"
Adam Ardis
July 11, 2023
"John and Troy both took great care of me while putting coverage on all my vehicles."
"Happy we could help! Thank you for the review."
Lucy Thames
June 30, 2023
"We had a complicated issue needing to set up a policy while being out of state. They worked with us via phone and email and we were able to get everything taken care of. Very friendly and easy to work with, phone calls and emails are always promptly replied to."
"Thank you Lucy--we always strive to meet our clients' needs regardless of where they happen to be!"
Jennifer Barefoot
June 23, 2023
"Fast and friendly service! Great people."
"Thank you Jennifer!"
Lisa Muzekari
June 20, 2023
"Always helpful and takes care of all of our insurance needs."
"We are happy to help! Thank you for your continued trust in us."
Charles Holden
June 11, 2023
"Great reliable and fast service, great rate! Highly recommend!"
"Thank you for the review Charles! We appreciate your business."