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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Erin Crawford

Erin Crawford

August 14, 2025

5  out of  5
rating by Erin Crawford
"Troy has always been a true professional to work with on insurance matters. He is easily accessible and fast to respond to calls. His great sense of humor (90 % of the time) is an asset as well! I highly recommend Troy and Jessica for your insurance needs!"
We responded:
"Erin - i never disagree with clients - but I feel that I must correct you on the 90 % of the time comment. We both know that isn't true, 100% is much more accurate !!!!!! Thank you for all your years of business. Troy"
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Keith Paul

August 9, 2025

5  out of  5
rating by Keith Paul
"For 25 years Troy and staff, notably Jessica, have assisted me with coverages of several vehicles and a home during that time. A tornado partially damaged it and State Farm team went to work for us. You can't go wrong."
We responded:
"25 years - seems like yesterday. Thank you for your business - looking forward to another 25 years !!!!"
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Walker Adamson

August 8, 2025

5  out of  5
rating by Walker Adamson
"I recently switched my auto insurance to Troy Roberts State Farm Agency and have been happy with the service and savings. Jessica helped make the transition a breeze! Highly recommend this agency. First class all around."
We responded:
"Walker - thanks, we appreciate your business. Call us if you need anything. Troy"
Profile photo of Nate Moise

Nate Moise

August 7, 2025

5  out of  5
rating by Nate Moise
"As a young driver when I had my first accident having Troy talk me through the process made me feel much better about the situation. He’s a great guy to have around in crisis and I highly recommend"
We responded:
"Nate - you are the man !!! no more accidents - eyes on the road - new state law also - no texting and driving. Study hard - have a great year in school. Troy"
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Celeste Joyner

August 6, 2025

5  out of  5
rating by Celeste Joyner
"I can’t say enough great things about Troy and Jessica ! From the moment I reached out, they went above and beyond to make sure I fully understood all my insurance options. They are knowledgeable, professional, and genuinely care about helping their clients find the best coverage at the best rate. Communication was quick and easy, and they made what could’ve been a stressful process completely stress-free. I truly appreciate their dedication and highly recommend State Farm ( Troy Roberts & Jessica ) to anyone looking for reliable and trustworthy insurance services! 😊"
We responded:
"We love these reviews because we do try very hard to help each client to the best of our ability. Thank you for the review - it's awesome to see that my staff is doing a great job - even more rewarding because Jessica is my daughter.... "
Profile photo of Debbie Malever

Debbie Malever

July 31, 2025

5  out of  5
rating by Debbie Malever
"Troy and his team (including Jessica and John) have been amazing to work with. The entire group is knowledgeable, very responsive, and patient in answering our ongoing questions. We are extremely pleased!"
We responded:
"Thank you very much for the kind words. We appreciate your business and look forward to working with you. Troy"
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Wattie Wharton

July 14, 2025

5  out of  5
rating by Wattie Wharton
"Fantastic Firm with excellent agents!"
We responded:
"Thank you for 5 stars - Call us anytime you need us. Troy"
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Katrina Anderson

June 7, 2025

5  out of  5
rating by Katrina Anderson
"I’ve had same agent 20+ years! he’s awesome!"
We responded:
"Thank you very much for the kind words. We truly appreciate your business. Troy"
Profile photo of Kellie Taylor

Kellie Taylor

March 31, 2025

5  out of  5
rating by Kellie Taylor
"Troy and his team were so helpful! Working with Jessica was a great experience and would recommend them to everyone."
We responded:
"Kelle - thank you for the kind words. We love seeing you and hope all is well in NYC. "
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Adele McNair

March 31, 2025

5  out of  5
rating by Adele McNair
"Best insurance in town! Love this dad/daughter duo and they are extremely helpful always"
We responded:
"Adele - You are the best. Hope all is well with you and the Real Estate market in Charleston."
Profile photo of Lowndes Pope

Lowndes Pope

March 31, 2025

5  out of  5
rating by Lowndes Pope
"I had the pleasure of working with Troy and Jessica, and I can’t recommend them enough! They are both fantastic to work with—extremely responsive and always ready to answer any questions I have. They went above and beyond to make sure I got the best coverage at an even better price. It’s rare to find such a combination of great people and exceptional customer service. Highly recommend them for all your insurance needs!"
We responded:
"Lowndes - Man we have enjoyed working with and your family over the years. Congrats on the upcoming wedding and best wishes. "
Profile photo of Greg Stone

Greg Stone

March 31, 2025

5  out of  5
rating by Greg Stone
"Troy Roberts agency was fantastic to work with. I have no complaints with the level of service I received from Jessica. She was wonderful and very thorough helping me navigate a claim. I would definitely recommend Troy Roberts agency"
We responded:
"Thank you, Greg - We appreciate your Business. Jessica is awesome if i say so myself. Glad we could help. Troy"
Profile photo of halle stone

halle stone

March 31, 2025

5  out of  5
rating by halle stone
"The best insurance agent I know!!"
We responded:
"Halle - Thank you -hope you have a great summer. Study hard next semester - stop by the office when you are back at USC........"
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wills kelly

November 26, 2024

5  out of  5
rating by wills kelly
"Great people and great service. Troy and his team are there for anyone’s needs. They really are good neighbors."
We responded:
"Thanks for the kind words. We really appreciated your business - call us anytime - we are happy to help. Troy "
Profile photo of Richard Kneece

Richard Kneece

October 24, 2024

5  out of  5
rating by Richard Kneece
"Troy, John, and Jessica are truly a joy to work with! They make the insurance process such a breeze with their knowledge, expertise, and friendliness. I can guarantee you that if you reach out to this agency looking for an insurance agent, you'll leave with not only a great agent and also a great friend. Couldn't recommend them enough!"
We responded:
"Thank you for your wonderful review, Richard! We’re thrilled to hear that you had such a positive experience with Troy, John, and Jessica. Your kind words motivate us to continue providing excellent service. We appreciate your recommendation and look forward to assisting you again in the future!"
Profile photo of Eleanor Crawford

Eleanor Crawford

August 22, 2024

5  out of  5
rating by Eleanor Crawford
"Wow! What a great team of people! Everyone was very quick with responses and was so helpful. I worked with Jessica Fant, she could not have been a better advocate for my best interests!! Highly highly recommend!! Like a good neighbor, Jessica Fant is THERE!"
We responded:
"it's always a pleasure working with customers like yourself. We appreciate you! "
Profile photo of Frank Manning

Frank Manning

August 22, 2024

5  out of  5
rating by Frank Manning
"Troy is an outstanding Agent with a wonderful team!"
We responded:
"Wow - Frank thank you for the kind words. We appreciate all you do for us!"
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Lantern & Scroll

August 28, 2023

5  out of  5
rating by Lantern & Scroll
"Troy is wonderful to work with. His staff is always so helpful and kind - 5 stars!!!!"
We responded:
"Thank you for the kind words - we really appreciate your business. It was a pleasure working with Lantern and Scroll as well. Troy"
Profile photo of KARTHIGA JORDAN

KARTHIGA JORDAN

August 3, 2023

5  out of  5
rating by KARTHIGA JORDAN
"Called and go a great quote and had coverage in seconds! Had an outrageous bill from previous company and they helped me save over $200! Customer service was wonderful! 10/10 recommend!"
We responded:
"Thank you so much for the review! We strive to provide the best customer service around!"
Profile photo of Bryan Ridge

Bryan Ridge

July 17, 2023

5  out of  5
rating by Bryan Ridge
"John was very helpful updating our policy after we purchased a second vehicle. He patiently explained all my questions and got the necessary documents back to me very quickly. Always a good experience!"
We responded:
"Thank you for the review! We appreciate your continued trust in us!"
Profile photo of Adam Ardis

Adam Ardis

July 11, 2023

5  out of  5
rating by Adam Ardis
"John and Troy both took great care of me while putting coverage on all my vehicles."
We responded:
"Happy we could help! Thank you for the review."
Profile photo of Lucy Thames

Lucy Thames

June 30, 2023

5  out of  5
rating by Lucy Thames
"We had a complicated issue needing to set up a policy while being out of state. They worked with us via phone and email and we were able to get everything taken care of. Very friendly and easy to work with, phone calls and emails are always promptly replied to."
We responded:
"Thank you Lucy--we always strive to meet our clients' needs regardless of where they happen to be!"
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Jennifer Barefoot

June 23, 2023

5  out of  5
rating by Jennifer Barefoot
"Fast and friendly service! Great people."
We responded:
"Thank you Jennifer!"
Profile photo of Lisa Muzekari

Lisa Muzekari

June 20, 2023

5  out of  5
rating by Lisa Muzekari
"Always helpful and takes care of all of our insurance needs."
We responded:
"We are happy to help! Thank you for your continued trust in us."
Profile photo of Charles Holden

Charles Holden

June 11, 2023

5  out of  5
rating by Charles Holden
"Great reliable and fast service, great rate! Highly recommend!"
We responded:
"Thank you for the review Charles! We appreciate your business."